At SoCal CineTech, we pride ourselves not only on offering high-quality film and broadcast equipment, but also on providing exceptional customer service. We understand that when you’re investing in technical gear, you expect clarity, reliability, and ongoing support. That’s why our customer service is designed to ensure your experience with us is smooth, transparent, and satisfying from start to finish.
Whether you’re purchasing a single item or outfitting an entire production team, our dedicated team is ready to assist you at every step. Below you’ll find information on ordering, shipping, returns, warranties, product support, and how to get in touch with us.
Once you place an order through our website, it is processed within 1–2 business days, depending on item availability and order volume. You’ll receive a confirmation email as soon as your order is placed, followed by a shipping notification with tracking information once your package is dispatched.
We offer a variety of domestic and international shipping options via trusted carriers like UPS, FedEx, and DHL. Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method you choose. We also offer local pickup for customers in the Southern California area.
Please double-check your shipping address at checkout. Incorrect addresses can delay your order and may result in additional shipping charges.
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we accept returns within 14 days of delivery on most unused and unopened items.
To initiate a return, simply contact our customer service team at support@socalcinetech.com with your order number and reason for return. Returned products must be in original condition, including all packaging, accessories, and documentation.
Certain products, such as custom-built items, clearance items, or those subject to manufacturer restrictions, may be non-returnable. Refunds are processed within 5–7 business days after the item has been received and inspected. Shipping costs are generally non-refundable unless the return is due to our error.
If you received a damaged or defective product, please contact us immediately so we can resolve the issue as quickly as possible.
We take your online safety seriously. All transactions on our website are protected with industry-standard SSL encryption. Your payment and personal data are securely handled and never shared with third parties.
We accept most major credit and debit cards, PayPal, and secure offline methods for institutional or bulk orders. If you have any issues during checkout, feel free to reach out—we’re happy to guide you through the process.
We don’t just sell equipment—we help you make the most of it. If you need help understanding how a product works, choosing compatible accessories, or troubleshooting an issue, our knowledgeable support staff is here to assist.
Most products come with a manufacturer warranty, and we’re happy to facilitate warranty claims when needed. Be sure to check product pages for detailed warranty information. For ongoing support, product manuals, and usage guides, please refer to our resources section or contact us directly.
